Customer Success Manager (REMOTE)

FlexOffers.com

This is a Fulltime position in Remote posted Apr 06.

**Only experienced candidates will be considered**

FlexOffers.com is an affiliate network, growing at an outstanding rate and looking for top and creative talent to join our team. We’re not your corporate type of environment – we are casual and focused purely on talent and teamwork.

Currently, we are ranked top 6 worldwide by publishers as the best CPS affiliate network for 2020, from one of the most respected worldwide affiliate surveys conducted each year: https://mthink.com/best-cps-affiliate-networks/

The position will be instrumental in transforming and to continue to build our sales and marketing department into a performance powerhouse in alignment with the demand and growth of the overall business.  The successful candidate for this position will effectively influence all departments to execute the vision of the company.

Responsibilities:

  • Establish and maintain SaaS platform customer relationships
  • Establish SaaS platform customer service policies and practices
  • Provide high-level technical and product support
  • Manage all recruitment opportunities and optimization efforts
  • Identify and build relationships with SaaS platform accounts, help them with issues, and continually provide them with a positive, customer-centric attitude. Provide proactive strategy with their assigned Publisher accounts
  • Work with SaaS accounts to ensure they are leveraging effectively and finding value in our services/base
  • Work closely with Publisher Sales, Publisher portfolio’s, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any account issues
  • Be a account advocate while capturing account feedback and reporting requests to Product Management and Development
  • Efficiently manage time to focus on essential activities to ensure account satisfaction, account recruitment, and account growth
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Maintain a revenue base by managing account retention and growth

Qualifications:

  • 3-5 years of experience in customer service or customer success position strongly preferred
  • General understanding of the SaaS marketing space
  • Strong analytical skill and advanced knowledge of MS Excel application, including formulas, customized reports, formatting, and Self-starter
  • Excellent written and verbal communication skill to concisely outline the storyline, effectively influence and call to action key stakeholders and decision makers both inside and outside the organization
  • Strong interpersonal skill and aptitude for relationship building
  • Assertive and persistent in task execution, discovery, and attainment of resources necessary to pursue objectives and timelines
  • Experienced with leading affiliate network platforms and understanding of performance marketing monetization models and tracking technology
  • Knowledge of ecommerce and internet-based business models
  • Accountability and personal organization are essential

Education Requirements

Associates Degree, Bachelor’s degree preferred

Benefits Package

  • Competitive Pay
  • Paid U.S. holidays
  • 2 weeks paid vacation
  • Paid personal and sick days
  • Medical Health Plans- 75% covered by FlexOffers:
  • Medical
  • Dental
  • Vision
  • Short- & Long-Term Disability – 100% covered
  • Life insurance – 100% covered
  • 401K (Co. Match)
  • Great Place to Work
  • Casual Work Environment, yet high performing culture – frequent Team Building and Collaboration

***PLEASE NOTE, THERE IS NO VISA SPONSORSHIP AVAILABLE FOR THIS POSITION***

How to Apply