FlexOffers.com is an affiliate network, growing at an outstanding rate and looking for top and creative talent to join our team. We’re not your corporate type of environment – we are casual and focused purely on talent and teamwork. 

Currently, we are ranked top 5 worldwide by publishers as the best CPS affiliate network for 2023, from one of the most respected worldwide affiliate surveys conducted each year: https://mthink.com/best-cps-affiliate-networks/ 

Our company was also nominated by Miami Downtown Development Authority for the Inner City 100 – a national ranking of the 100 fastest-growing inner city firms in the United States. 

The position will be instrumental in providing critical support and guidance to our customers and clients that make our company successful. We are seeking a well-organized self-starter who learns quickly and can work independently with minimal supervision. 

The Customer Support Specialist is the primary recipient of inquiries from publishers using our PublisherPro online portal, providing answers, directions, and advice via phone, email, chat, social media, and more. The specialist will become a subject matter expert to provide great advice, escalate important tickets to other subject matter experts, write new support articles, and provide backup to other Support and Compliance employees as needed. 

KEY RESPONSIBILITIES 

• Answer incoming emails and tickets to provide publishers with the support they need on various topics 
• Answer phone calls and live chats 
• Customer Service Support 
• Identify customer needs and help customers use specific features 
• Edit and author support articles as needed 
• Escalate issues as required and manage and close those escalations 
• Provide backup to the Support department with various tasks, as required 
• Performs other related duties as assigned 

 

REQUIREMENTS 

• 3-4 years of customer service experience in an office environment 
• Experience with Microsoft Office required 
• Experience with Live Chats 
• Experience with CRM programs a plus 
• Experience with Zendesk a plus 
• Experience working in the online advertising and/or affiliate marketing space a plus 
• Loves to continually learn and stay ahead of the industry pack 
• Is self-motivated, able to work well on his/her own 
• Loves to work closely with team members and collaborate on better solutions. 
• Thrives in a fast-paced, results-oriented environment building something with others 
• Possess a proactive approach 
• Eager to grow professionally 
• Excellent communication skills including active listening. 
• Entrepreneurship Mindset a MUST 

 

EDUCATION 

AA degree in Business, Communications, or equivalent experience 

 

SALARY: 

$40K-$45K + Amazing Benefits Package 

 

BENEFIT PACKAGE 

• Competitive Pay 
• 2 weeks paid vacation (1st year of employment) 3 weeks’ vacation (2nd year) 
• 6 Paid U.S. holidays + Pick 2 Additional ones 
• Paid personal and sick days 
• 401K (4% Co. Match) 
• Summer Fridays off (40 hours /4 days program) 
• Work Remote! 
• Flexible Schedule (8am-10am (in) schedule) 
• Employee Assistance Program 
• Employee Tuition Reimbursement Program 
• Employee Discounts 
• Great Place to Work 
• Employee Referral Program up to $1K 
• Yearly Employee Perks 
• Casual Work Environment, yet high performing culture – frequent Team Building and Collaboration 

 

ACKNOWLEDGMENT The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position. FlexOffers.com, LLC reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). FlexOffers.com LLC also reserves the right to revise this job description. 

***PLEASE NOTE, THERE IS NO VISA SPONSORSHIP AVAILABLE FOR THIS POSITION***